Refund policy

1. What is the cancellation, warranty, exchange and return policy?

Personalized or customized products are not eligible for warranty, exchange, return, or cancellation, unless otherwise required by applicable law.

For non-personalized products, customers may enjoy a 100-day warranty, exchange, and return policy from the date the items are delivered. The warranty only covers manufacturing defects of the product itself and does not cover damage caused by misuse, improper handling, accidents, normal wear and tear, or damage occurring after delivery.

To request a warranty, exchange, or return, customers should email photos of the product and the purchase receipt to contact@mokuomo.com. Customers may also cancel their order before fulfillment through email. Alternatively, customers may submit their requests directly through the order confirmation email or via the link here: https://shopify.com/73808347449/account

Refunds will be issued minus any applicable payment processing fees, where permitted by applicable law, and any return shipping costs shall be borne by the customer. In case of any dispute, Mokuomo reserves the right to make the final decision.

For EU customers, this policy does not affect any mandatory consumer rights under applicable law, including the statutory right of withdrawal and legal guarantee rights where applicable.

2. What should I do if I found my package lost?

Please email contact@mokuomo.com or contact us through other channels as soon as possible. Please notice that our team will try to help you to solve the problem, but we bear no responsibility on the lose during delivery.